beverley

01482 334450

beverley
Senior Travel Consultant

Join our amazing team!

 

We are looking for an experienced Senior Travel Consultant (Minimum 3 years’ experience) to manage and build a portfolio of regular clients.

 

We are a certified Real Living Wage Employer and offer an incentive program that truly rewards success.

 

This is a way above average package for a way above average person!

 

Expectations:

 

Performance
Support the achievement of the Company’s annual and longer term objectives, building our reputation for outstanding customer service and professionalism.

 

Outcomes to achieve and general approach:

  • Commission targets: Generate own leads/ enquiries, input to the company Marketing plan and activity, including events, diligent follow up, repeat business and referral generation.
  • Maximise Customer satisfaction ratings: Building strong relationships with clients, following through beyond the booking to return home, keeping info in systems up to date, striving to go beyond expectations and responding to feedback positively, identifying and implementing learnings.
  • Maintain standards: Adherence to ABTA/ ATOL/ PTR rules, Privacy and Fraud prevention & Money Laundering.

 

Maintain required knowledge of:

  • Statutory requirements applicable
  • Latest travel rules & regulations, UK & destination
  • Market, supplier and competitors
  • Internal systems & procedures, including identifying and implementing improvements
  • GDPR & Privacy rules and policies

 

Research & training should be sought on the above and specifically the following:

  • ATAS training
  • CLIA training
  • Key Marketing Partner and other supplier training
  • Destination information, including trends on popular places and things to do for target clients
  • Ability to use appropriate systems, technology and methods.

 

Behaviours

  • When the team wins, we all win. Work constructively and proactively with all colleagues to achieve our overall aims. Be supportive, challenging where necessary, positive and have fun.
  • Make every client feel like a VIP. Provide a professional, courteous and enjoyable experience for our clients from first contact and through all interactions.
  • Right First Time. Attention to detail, ensuring accuracy of information provided to recipients and entered into systems.
  • Self-Motivation & Determination to succeed. Overcome obstacles and challenges in order to achieve personal and company goals.

Job Types available: Part-Time & Full-time, Permanent

 

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